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The Man,
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Tuesday, May 08, 2007, 9:51 PMThank you for your e-mail of 6th May 2007. We share your concerns with the recent service experience with our Security Officer at Jurong West Community Library. Thank you for highlighting this incident to our attention and please accept my sincere apologies for the discomfort you felt during your last visit to our library. We agree with you that excellent customer service is indeed very important. We note your comments on the service rendered by the above staff and acknowledge that we could have handled the situation better. We regret that the security officers were not displaying the obligatory behaviour when handling your queries and that they were rude instead of being helpful. The security guards concerned will be counseled and their performance closely monitored to ensure the upkeep of NLB service standards. In addition, the security firm we outsourced the Library's security services to has been informed of your experience, and we have been assured that it will be observing the performance of their errant staff. A replacement will be in order should they show no improvement in attitude. We request your understanding in this matter and look forward to your continued support of NLB and its services. Once again, thank you for your feedback and we look forward to serving you better in the future. Yours sincerely Suminah Pawiro Head Library Officer Jurong West Community Library ----------------------------------- TO HELL WITH U RACIST, FUCKER |